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Customer Experience Audit

At Vardiano Technologies, our Customer Experience (CX) Audit service helps you uncover hidden friction points across your digital and physical customer journeys. We evaluate every touchpoint—web, mobile, support, marketing, and sales—to identify gaps, optimize engagement, and ensure seamless, customer-first experiences.

Whether you’re a growing brand or an enterprise, our audit helps align your business goals with what your customers actually experience—driving retention, loyalty, and revenue.

Our CX Audit Includes:

  1. End-to-End Journey Mapping
    Analyze user journeys across platforms to pinpoint inconsistencies, drop-offs, and conversion blockers.

  2. UX/UI Evaluation
    Assess design usability, accessibility, responsiveness, and interaction patterns to improve customer satisfaction.

  3. Voice of Customer (VoC) Analysis
    Gather and analyze reviews, feedback, and support tickets to understand real customer pain points.

  4. Performance & Accessibility Testing
    Ensure fast load times, mobile responsiveness, and WCAG accessibility compliance.

  5. Omni-channel Experience Review
    Evaluate consistency and performance across channels—email, chatbot, social, web, and in-store (if applicable).

  6. Actionable Recommendations & Roadmap
    Deliver a clear report with prioritized improvements and a strategic roadmap for enhancing CX across touchpoints.

Our Customer Experience Audit Services

Through a comprehensive audit of the customer’s journey, we help you understand the customer’s perspective of your business, from initial awareness to the post-purchase phase.

Most Comment Question?

Delivering great experiences starts with understanding them. At Vardiano Technologies, our Customer Experience Audit uncovers gaps and opportunities across your user journey—helping you build loyalty through seamless, impactful interactions.

A CX audit is a comprehensive review of how customers interact with your brand across all touchpoints, identifying friction points and opportunities to improve satisfaction and loyalty.
A typical CX audit takes 2 to 4 weeks, depending on the size of your business, the number of channels assessed, and data availability.
Any business looking to improve customer satisfaction, reduce churn, or increase conversions can benefit—especially e-commerce, SaaS, healthcare, and service providers.
You receive a detailed report outlining current performance, customer pain points, and clear, actionable steps to enhance the customer experience.
Yes. Our team can help implement the recommended changes through UX/UI redesign, tech integration, automation, and performance optimization.